Terms of Service

Last updated: June 9, 2026.

1. Agreement to these terms

These Terms of Service (“Terms”) govern your use of Ari — the email/admin assistant (“Ari”, “we”, “us”). By signing in to or using the service, the business you represent (“you”) agrees to these Terms. If you don't agree, don't use the service. If you're accepting on behalf of a business, you represent that you have the authority to bind it.

2. What Ari is (and is not)

Ari is a drafting, routing, and capture tool. You are the sender.

• Ari reads your inbound email, voice memos, photos, calendar, and files; drafts replies; surfaces context; and captures information into a per-business memory.
• No outbound email is ever sent, and no file change is ever made, without your explicit confirmation. You are always the final human in the loop.
• Ari is not a law firm, accountant, financial advisor, insurance broker, or any other licensed professional. Nothing it produces is professional advice. You remain the licensed and responsible professional for your own business.

3. Eligibility & accounts

• The service is for businesses, not consumers, and is not directed to anyone under 18.
• Sign-in is limited to the email addresses your administrator has approved. You're responsible for keeping your sign-in credentials secure and for activity under your account.
• You represent that you have the authority to connect the email, calendar, and file accounts you connect, and to let Ari act on them as described here.

4. Connecting accounts, approvals & sending

• When you connect a provider (Google / Microsoft), you authorize Ari to access that account for the features described in the Privacy Policy, using the minimum scopes those features need.
• Every outbound message and every file change requires your explicit confirmation. Deletions go to the recoverable recycle bin, never a permanent delete.
• Money and pricing always require your explicit confirmation before anything is sent. There is no autonomous-send path for money, in any mode.
• An independent Outbound Guardian screens drafts (recipient checks, money-always-confirmed, scope/intent checks, volume caps) as a safeguard — but it is a safeguard, not a substitute for your review.

5. Your responsibilities

• Review before you approve. You are responsible for the content and consequences of any communication you approve — deals, quotes, prices, commitments, tone, and any legal or financial outcome that follows.
• Provide accurate account information and keep it current.
• Use the service lawfully and only for business you're authorized to conduct.

6. Acceptable use

You agree not to use the service to:

• send spam, unlawful, deceptive, harassing, or infringing communications;
• violate the rights of others or any applicable law or regulation;
• attempt to breach, probe, or circumvent the service's security or access controls, or access data that isn't yours;
• act on behalf of a third party whose accounts or data you're not authorized to handle.

7. Fees

Fees, if any, are as set out in your order or separate written agreement with us. Where no fee has been agreed, the service is provided to you at no charge and may be changed or withdrawn at any time.

8. Privacy & data

• Your data is handled as described in our Privacy Policy, which is part of these Terms.
• We run on third-party services (subprocessors). As of the date above:

On cancellation we export your data to you and purge our copies within 30 days; a “delete everything” request is honored and actually completes.

9. Service availability & changes

The service is provided on a commercially reasonable-efforts basis. We may add, change, or discontinue features, and we depend on third-party services whose outages or changes are outside our control. We'll give reasonable notice of material changes where we can.

10. Disclaimer of warranties

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that drafts, summaries, or extracted facts are accurate, complete, or error-free — language models can produce mistakes, omissions, or fabricated facts. Your review and approval is the control that catches these; that is the entire point of the confirm-before-send design.

11. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for the results of communications you approved; for decisions you made relying on a draft, summary, or surfaced fact; for errors in third-party services we depend on; or for data you provided that was wrong, stale, or incomplete.
• We are not liable for indirect, incidental, consequential, special, or lost-profit damages.
• Our total liability arising out of or relating to the service is limited to the fees you paid for the service in the one (1) month preceding the event giving rise to the claim.

Some jurisdictions don't allow certain limitations; in that case the above applies to the fullest extent permitted.

12. Indemnification

You will indemnify and hold us harmless against claims arising from communications you approved and sent, and from your misuse of the service. We will indemnify you against claims arising from our gross negligence or willful misconduct.

13. Term & termination

• You may stop using the service and disconnect any provider at any time; disconnecting revokes our access and deletes the stored credential.
• Either party may terminate for material breach. On termination we export your data to you and purge our copies within 30 days (§8).
• Sections that by their nature should survive termination — including §5, §10, §11, §12, and §14 — survive.

14. Governing law & disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario.

15. Changes to these terms

We may update these Terms as the service changes; we'll update the “last updated” date and, for material changes, notify connected businesses. Continued use after a change means you accept the updated Terms.

16. Contact

Questions about these Terms: [email protected]. Privacy requests: [email protected].